ACT UP IN CUSTOMER OPERATIONS
Join the Customer Services and Operations stream of the Vodafone Discover Graduate Programme, and you’ll help us deliver the UK’s most engaging customer experience to become #1 for customer effort.
Start date: September 2022
Duration of Programme: two years – rotational placement programme
Starting salary: Generous starting salary and annual bonus
On this two-year programme you’ll complete two one-year placements, gaining skills and experience in all aspects of our customer care journey. You’ll explore a variety of cutting-edge Vodafone products, tools and technologies. And you’ll see how we solve unique problems with a proactive, personalised and passionate resolution, and digitise and automate to improve the customer journey and deliver an effortless experience.
You’ll be part of a team with a passion for customer experience and will get the opportunity to; input to operations, product and process improvement; work across the business to establish root cause problems; use data and analytics to design and implement improvement initiatives; experience Agile/Squad environments, and different programme methodologies.